INSIGHTS ON THE GLOBAL IT OUTAGE

What happened? What to do?

Yesterday, 19 July, businesses, governments and end users across the globe faced an unprecedented IT outage triggered by a software update from endpoint protection provider CrowdStrike.

The outage, which resulted in Microsoft Windows systems crashing and being unable to properly reboot, struck in the early morning hours and quickly impacted operations worldwide for a wide range of industries, including financial services and airlines.

To help you understand and navigate this outage, a panel of Gartner experts came together for an unscripted session to provide the best answers available at this moment to the most pressing questions of the day.

The discussions provide insights about how to:

• Assess the impact of the global IT system outage

• Determine immediate steps to address the issue in your organization

• Identify longer-range implications and remedies

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