Join us for a discussion with airports on how they can create extra capacity within their terminals and realise their future growth potential.

With many airports around the world now reporting passenger numbers above pre-pandemic volumes, the familiar problem of constrained footprint and resources has returned. Airports do not want to constrain their own growth and so must think of new ways to create extra capacity within their terminals when they cannot build outwards. One way of doing this is through the deployment of self-service technology for bag drops.

Traditional bag-drop counters require one agent per desk, whereas self-serve bag-drops can allow one floor walker to oversee up to 10 bag-drops at a time. Passengers can save minutes by using a self-bag-drop, with some systems allowing you to process you bag within seconds.

More efficient passenger processing and space-saving self-bag-drop machines mean airport capacity is optimised in terms of footprint with less queues. In turn, passengers check their bags quicker and arrive at the airside with more time to spare, less stressed and therefore more prepare to spend in the airport’s outlets. 

Staff hours can be saved where airports are experiencing workforce shortages, and airport staff can be empowered to spend more time assisting passengers with queries. The floor footprint saved can then be used for commercial space to bolster non-aeronautical revenue.

Join us for a discussion with airports on how they can create extra capacity within their terminals and realise their future growth potential.

Key learning points:

• Hear from airports on how they have claimed back floor space with the installation of self-service bag-drop units and how they have repurposed that floorspace.

• Discover the passenger experience benefits as a result of quicker passenger processing and more time spent airside.

• Discuss how staff can be redeployed to higher value passenger interactions as well as the passenger and employee satisfaction that results from this.