Join us for a virtual panel exploring how passenger satisfaction is becoming a key competitive advantage for modern airports. Hear directly from airport leaders at Luton (LTN) and Liverpool (LPL) as they share how smart technology and operational innovation are transforming the passenger journey, from check-in to departure. Discover how improving experience drives loyalty, boosts revenue, and futureproofs airport operations.

As airports face increasing pressure to improve efficiency, grow non-aeronautical revenue, and meet rising passenger expectations, the focus on customer experience has never been more critical. A seamless, stress-free journey isn’t just good for travellers – it directly impacts spending, loyalty, and overall airport performance. In this panel, we’ll explore how passenger satisfaction is not just a metric, but a strategic asset that drives competitive advantage in a rapidly evolving aviation landscape.

The virtual panel will address several key challenges airports are currently facing, including:

• Congestion and bottlenecks at check-in, security, and boarding

• Limited staffing and resources impacting operational efficiency

• Inconsistent passenger experiences leading to lower satisfaction and ratings

• Pressure to grow non-aeronautical revenue without compromising core operations

• Lack of real-time data to make informed decisions about passenger flow and resource allocation

As an airport, you may be grappling with how to balance operational demands with rising expectations for a smoother, more personalised passenger journey. This panel will provide practical insights into how technology, can help solve these issues and turn passenger experience into a measurable business advantage.